FAQs

I have a question about my Tunnel to Towers Foundation donation.

Does the Tunnel to Towers Foundation Official Online Store support the Foundation’s mission? Do purchases benefit the Tunnel to Towers Foundation?

  • Yes! The official online store is a great way to show your support for the Mission of the Tunnel to Towers Foundation (T2T) and its programs.
  • This is the official store and licensee of the Tunnel to Towers Foundation.
  • The Foundation receives proceeds from each purchase you make.
  • Purchasing and wearing your T2T Shop gear raises awareness and funds to help T2T programs like the Smart Home Program, Fallen First Responder Home Program, Gold Star Family Home Program, Veteran Homelessness Program and NEVER FORGET Programs.

Can I Order by Phone?

  • Yes, our Shop Customer Service Center would be happy to assist you. Feel free to call 833-T2T-SHOP (833-828-7467) during business hours to place your order by phone.
  • Shop business hours are Monday thru Friday, 9:30 am – 4:00 pm (EST)

When will my order ship?

  • STANDARD: Most orders are shipped within 2-4 business days from our distribution center in Federalsburg, Maryland. Standard ground delivery is an additional 1-8 business days in transit from the ship date.
  • JEWELRY: All jewelry orders are custom made upon receipt of order.  Please allow 2-5 business days for manufacture.  All jewelry orders will ship from San Diego, California via UPS 3 Day Select.

How are shipping rates determined?

  • Flat rates have been applied to offer you the best rate available.

How do I change or cancel my order?

  • If you need to change or cancel your order, please call our Shop Customer Service Center at 833-T2T-SHOP (833-828-7467) or email us at Shop@T2T.org. If you send us an email or leave a message, please reference your shipping ID, your name and the best method to contact you.
  • Please Note: Once your order has reached a certain point in our processing procedure, we may not be able to change or cancel your order. Please notify Shop Customer Service As Soon As Possible for changes or cancellations.

What Payment Methods Do You Accept?

  • We currently accept Visa, MasterCard, American Express and Discover credit cards.  We also accept PayPal, Venmo, ShopPay, ApplePay and Google Pay.

Is my purchase secure?

  • Yes, shopping is safe and easy. The security of your credit card and personal information is our top priority. Our site is equipped with secure online ordering capability. Our secure server software (SSL) is the industry standard and among the best software for secure e-commerce transactions. This technology encrypts all of your information, including credit card number, so that it cannot be read as the information travels over the internet.
  • This Shop does not store your credit card information.

Is there sales tax on my purchase?

  • Sales tax will be collected on applicable orders based on your shipping destination zip code.
  • Tax rates and taxable destinations are subject to change at any time.

    Is there tax on shipping?

    • Shipping fees will be taxed on applicable orders based on your shipping destination.
    • Tax rates are subject to change at any time to coincide with state laws.

    Do you ship International orders?

    • Currently we do not ship International orders.  Please contact Customer Service for more information.

    Do you ship to APO addresses?

    • Currently we do not ship to APO addresses.  Please contact Customer Service for more information.

    What is your return policy?

      Do you sell gift cards?

      • Yes! We have gift cards available on our site.

      How do I purchase a gift card?

      • Gift cards can be purchased directly from our store. You can choose to have the code emailed to yourself or someone else. You can also schedule the delivery for a specific date.

      Will I receive a physical gift card?

      • No, our gift cards are currently digital-only and will be delivered via email.

      Can I use my gift card balance over multiple purchases?

      • Yes, your gift card balance is tied to the card and can be used across multiple purchases until the full balance is spent.

      Can I redeem loyalty points to purchase a gift card?

      • No, loyalty program points cannot be used for gift card purchases.

      How do I check my gift card balance?

      • You can easily check your gift card balance by visiting your My Account page.